Please be aware that all orders are processed within 2 business days (NOT including weekends, sales or holidays).
Orders ship within 2-3 business days after purchase.
Please note that ordering a PRE-ORDER item will result in shipping delays as the item will be available to ship at a later date.
All orders placed on Friday after 12PM EST will begin processing on the following Monday.
USPS Mail: $9.00 (3-5 business days)
USPS Expedited Mail: $30.00 (1-2 business days)
4 The Journee is NOT responsible for any delays in delivery caused by unclaimed packages or incorrect shipping addresses (the shipping address the customer enters at the time of the purchase is the address we will ship the package to). Please ensure that your shipping information is correct to avoid a delay in your order's delivery date.
What is a Pre Order item? What if I want to cancel a Pre Order?
Your Pre Order items will alway ship on or before the Pre Order date on your item.
A Pre Order item is one that you are ordering before we have it in inventory. You may cancel a pre order item up until the time your order has begun processing. To cancel a preorder item, please Sign In to your account and go to "My Orders". Click "View Order" under Order Detail & Tracking.
If the order has not started processing, then next to the item(s) there is a cancel button. You may cancel it yourself there or you may contact customer service via phone or live chat to assist you. Once your order has been sent to a shipping facility it may no longer be cancelled.
4 The Journee understands that ordering online is not easy. We want to make your online shopping experience as easy as possible. We are happy to exchange your item for a store credit to be used towards a future purchase.Eligible items may be returned for store credit ONLY. NO REFUNDS!
We are constantly bringing in new merchandise, but in limited quantities. If you send back the item you want to exchange, there is no guarantee we will have what you want at that time. However, for an exchange, simply return your package by following the normal return procedure. We will issue you a store credit once we've received your return. Exchanges are to be made within 5 business days from the date package was received. That way, you may use the credit towards the correct item/size or for another item. Store credits do not expire.
Please send exchange items to the address listed below. The items MUST BE in their original packaging and unworn. If the order is NOT returned in its original state, your exchange WILL NOT be honored. Bodysuits(Sets w/ bodysuit, swimwear, lingerie, sale items, shoes, accessories, all White items, excluded and are FINAL sale.
We reserve the right to refuse any return if the item appears damaged, worn, returned after the 5th day or is a final sale item. Please note that shipping and handling fees are non-refundable.
All orders will be processed and shipped within 48 hours pending availability and credit card verification.
We ship via USPS Priority Mail - DELIVERY TIME DOES NOT INCLUDE SUNDAYS OR HOLIDAYS
Please ship items back including your name, email, phone number, and address inside the package: